As countries step up to ease lockdown restrictions and open up borders to allow travellers, airlines are taking precautionary measures and also have put up rules and regulations for the health and safety of its passengers. Here is a list of airlines that have come up with Health And Safety Measures For Covid-19.
- Enhanced Cabin Cleaning Procedures –
- Every Singapore Airlines and SilkAir aircraft undergoes a thorough cleaning process before a flight. Common surfaces and areas such as windows, tray tables, handsets, inflight entertainment screens, lavatories and galleys are wiped down with a strong disinfectant. Headsets, headrest covers, pillow covers, bed sheets, and blankets are replaced after every flight. All used linens are washed at high temperatures.
- If there is a confirmed Covid-19 case on one of our flights, our rigorous deep-cleaning procedures will be activated post-flight. These procedures take five times longer than the regular process and include the fogging of the entire cabin with disinfectants.
- HEPA Air Filtration Systems
- All of our aircraft are equipped with High-Efficiency Particulate Air (HEPA) filters, which effectively filter more than 99.99% of airborne microbes and have a similar performance to those used in hospital operating rooms. Cabin air circulation is continuous, and the air is refreshed every 2-3 minutes (or 20-30 times hourly). All of this provides a safer and more comfortable environment for passengers.
- Inflight Service Changes
- We have introduced precautionary measures during the Covid-19 outbreak to limit onboard interaction And safeguard the wellbeing of our customers and crew. This has resulted in changes to our inflight service offerings on all flights. Additional charges may be introduced on some flights if required by the regulators.
- Adjustments to Food and Beverage Services The following adjustments have been made to our inflight meal services due to operational constraints. The pre-ordering of meals, including the Book The Cook service, has been suspended for all inbound flights to Singapore. Flights departing Singapore will support a limited Book The Cook menu option. For customers requiring special meals, a reduced list based on the International Air Transport Association guidelines will be available upon request.
- Adjustments to Inflight Service and Amenities
- First and Business Class meals are to be served as a one-tray offering, as per Singapore’s regulations. This will consist of an appetizer, a main course and a dessert. We have also adjusted the alcohol offerings in all classes. Satay, cheese and fruit services have also been suspended in First and Business Class.
- Amenity kits including earplugs, eyeshades, slippers, socks and dental kits will still be available on applicable flights and classes. Newspapers and magazines will no longer be provided on all inbound flights to Singapore. For outbound flights from Singapore, a reduced selection of newspapers is still available, but magazines will no longer be offered.
- We have suspended our hot towel service and removed menu cards and seatback literature such as magazines, among other items, on all flights. Inflight purchases have also been suspended for all flights.
4.INBOUND PASSENGERS TO CHANGI AIRPORT
- Passengers on all arrival flights at Changi Airport are subject to temperature screening. Healthcare teams will be at the aerobridges for selected flights to identify passengers who look unwell because fever may not be present for all cases. Those who meet the clinical suspect case definition will be conveyed to the hospital for follow-up.
- MOH points out that the Infectious Diseases Act (IDA) requires a person who has reason to suspect that he is a case or carrier of COVID-19, or a contact of a person with COVID-19, to act in a responsible manner so as to not expose other persons to the risk of infection by the disease
5. Electronic Health Declaration
- With effect from 27 March 2020, 0900 hours, all travellers entering Singapore, including Singapore Citizens, Permanent Residents and Long-Term Pass (LTP)/ In-Principle Approval (IPA) holders, must submit a health declaration before proceeding with immigration clearance. They will have to do so via the SG Arrival Card (SGAC) e-Service, at https://eservices.ica.gov.sg/sgarrivalcard, or the mobile application that can be downloaded for free from Apple AppStore and Google Play.
1.Thorough cabin disinfection & deep cleaning
We adopt the highest standard in cleaning and disinfecting our cabins, seats, galleys and washrooms. This includes strict disinfection of surfaces and fixtures such as personal television screens, meal tables, baby bassinet tables, and armrests across the aircraft after every flight. Our staff are trained with the latest hygiene protocols and cleaning procedures, using products recommended by IATA and WHO.
Out of an abundance of caution, we carry out additional disinfecting – on top of our daily cleaning and sanitizing – upon a confirmed case of coronavirus. The entire process takes up to five hours, and is completed only by trained cleaning professionals.
2.Reduced flights worldwide
We will continue to reduce capacity to 3% across our passenger network in May.
3.Increased temperature checks at Arrivals and Departures
Temperature checks have been implemented for all arriving, departing and transiting passengers at Hong Kong International Airport. Passengers will also have their temperature checked before boarding our flights in the UK and North America.
4.Hand sanitizer readily available
Passengers can easily find hand sanitizer throughout Hong Kong International Airport, including at our check-in counters, immigration and security check-points, Restricted Departure areas, boarding gates, Arrivals. Our lounges in Hong Kong, Shanghai Pudong and Beijing also have sanitizer readily available at the reception desk.
5.Inflight health update broadcast
To ensure passengers and crew have the latest information, we make updated health message broadcasts on all flights arriving into Hong Kong. These broadcasts alert everyone onboard to the current situation and the necessary actions required.
6.Compulsory health declaration
Detailed health declaration forms are distributed on all flights arriving in Hong Kong. Cases that are considered to be a risk are immediately referred to the relevant authorities.
7.HEPA air filters
Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. HEPA filters offer a similar level of performance to those used to keep the air clean in hospital operating rooms and industrial clean rooms.
Inflight meals are prepared to the highest food safety standards. Our preparation and storage procedures adhere to the standards of regulatory authorities in Hong Kong and around the world.
9.Additional precautions in open lounges
All Cathay Pacific lounges – with the exception of The Wing First and Business and Shanghai Pudong – have temporarily closed. For the lounges that remain open, a number of precautionary measures have been implemented: the food offering has been modified, and the cleaning of surfaces in washrooms, lifts and other high-use areas is being conducted more frequently.
10. Temporary modified inflight service
We have temporarily modified our inflight service to reflect the current situation. This includes suspending trolley services in First and Business class and serving meals on a single tray, and providing a snack bag and hot snack service in Premium Economy and Economy class. Hot towels, pillows, blankets, magazines and inflight duty-free sales have also been temporarily suspended.
11.All passengers are required to wear face coverings
In response to COVID-19, we have implemented a number of measures to safeguard the wellbeing of our passengers and crew. While the risk of transmission from one passenger to another onboard remains very low, we’re introducing an additional temporary requirement for added protection: that all passengers wear face coverings in situations where physical distancing cannot be maintained.
From 15 May 2020, passengers are required to wear face coverings in situations where they cannot maintain a physical distance of 2 meters (6.5 feet) from others, or as directed by our airline employees. This includes:
in our lounges;
in the aircraft cabin; and
It’s also strongly recommended that face coverings are used in high-traffic areas such as security lines and baggage collection areas. Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement.
1. International passengers must seek a pre-travel medical examination and the “Fit to fly” certificate needs to be provided.
2. Passengers must seek out advice on vaccinations, safety precautions and information on the current situation at the destination, before and for the duration of the trip.
3. It is mandatory for all passengers who will be flying with UL to wear face masks on entering the airport and for the duration of the flight, with immediate effect.
4.The maximum permitted transit time at BIA for any passenger transiting via BIA should strictly be not more than 12 hours. The concerned passenger must strictly have a confirmed onward connection out of BIA to an onward destination.
1.Precautionary measures taken
- Passengers will be screened at service areas and those who exhibit related symptoms will be reported to airport physicians on duty who will perform a health inspection to confirm if the passenger is fit to fly. During the flight, passengers are to be observed for possible symptoms and advise the international infectious disease control unit prior to arrival if passengers exhibit related symptoms.
- Aircraft fumigation in the passenger cabin, cockpit, and deep cleaning of the aircraft upon return from high-risk destinations.
- No pillow and blanket service onboard flights.
- No hot and cold towel service in Royal First Class and Royal Silk Class, replace by a disposable cold towel for single use only.
- Passengers are prohibited from touching inflight catering equipment.
2.Following information is required by foreign nationals:
- Passengers need to present a health certification at check-in certifying the passenger “poses no risk of being infected by the coronavirus disease (COVID-19)”, with lab test results issued no more than 72 hours prior to departure.
- Passengers need to have health insurance (in the amount of US$ 100,000) that should cover all expenditures of medical treatment while travelling abroad.
- Passengers are recommended to download the application AOT Airport and report their state of health. Please find the app on App Store or Google Play.
- Passengers are encouraged to self-isolation. This means that you are allowed to go out when necessary but avoid situations/ places with crowds.
3. The following information is required by Thai Nationals returning to Thailand:
- Passengers need to present a health certification confirming the passenger is fit to fly.
- Passengers need to present a letter issued by the Royal Thai Embassy, Thai Consular Office or Ministry of Foreign Affairs, the Kingdom of Thailand certifying that the passenger is Thai national returning to Thailand.
- Proceed to follow the recommendations of the Thai Department of Disease Controls on arrival.
1.Comfortable and hygienic cabin environment
- Continuously review processes for ensuring cabin cleanliness. aircraft are disinfected regularly as part of the normal cleaning process.
- Staff are trained with the latest hygiene protocols and cleaning procedures, using products recommended by IATA and WHO.
- All linen and blankets are washed and dried at 90 degrees centigrade, then pressed using an iron operating at 100 degrees centigrade. handled wearing gloves, and sealed into individual packaging.
2.Meal service equipment
- All meal service utensils and cutlery are washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria.all the sanitized equipment are handled by staff with wearing hygienic disposable gloves, while cutlery individually re-packed.
- At Hamad International Airport, all arrivals from affected countries are screened to identify passengers with symptoms of COVID-19 (coronavirus).
- Announced new measures requiring all air passengers to have a non-medical mask or face covering to cover their mouth and nose during travel.
- Effective 20 April, all Qatar Airways flights to and from London Heathrow (LHR) will be temporarily relocated from Terminal 4 to Terminal 2. All departing customers from London Heathrow should proceed to Terminal 2 for check-in.
Vistara Airlines has taken stern measures to tackle Coronavirus COVID-19 spread! Vistara has announced temporary modifications to in-flight services for health and safety reasons. These are applied to both domestic and international flights in order to ensure the health and safety of passengers and its staff after the resumption of flight services.
- The airline aims to introduce new operating procedures to minimize the touchpoints of human contact on board by up to 80%. The airline may make further changes in compliance with regulatory guidelines once they are finalized and notified
- In Vistara’s domestic flights, the service alterations include a reduction in meal choices and withdrawal of services such as onboard sales, welcome drink, hot meals and beverages in Premium Economy and Economy cabins, Starbucks coffee, and Turkish towel
- Vistara’s cabin crew are receiving appropriate training on minimizing their chances of contracting or spreading the coronavirus. They will undergo thermal screenings before the departure and arrival of flights and will be quarantined/tested.
- All air passengers have a non-medical mask or face covering to cover their mouth and nose during travel.
- In line with China government’s directive, we conduct temperature screenings at the boarding lounge for all passengers and crew travelling into and out of China. We have also imposed the same to flights operating out of South Korea.
- The Malaysian Health Authorities will conduct temperature screening on all passengers and crew from Mainland China, Hong Kong, Taipei, Japan and Korea upon arrival at KL International Airport.
- Pre-flight briefings are conducted for all crew to remind them of safety and hygiene.
- Hand sanitizers and masks are also provided at our flight crew centers for their use.
- Our Check-in counters, Golden Lounge and boarding lounge are cleaned periodically throughout the day. Hand sanitizers are also provided at each of these checkpoints for the comfort of our passengers and employees.
- We have also recently launched the Single Token Journey in KLIA, which leverages on facial recognition technology as an option for identification verification. Currently in its pilot phase, passengers on flights MH 70, bound for Tokyo (NRT) and MH 52, bound for Osaka (KIX) can opt for this biometric check in and boarding, where no fingerprint scan is necessary.
On board and catering
- We provide gloves for cabin crew handling food items
- Contaminated utensils and have begun using disposable equipment in flight including cutleries and towels
- For the time being, we uplift inflight meals from Kuala Lumpur for flights out of China.
Air quality and cabin cleanliness
- All our aircraft are equipped with High-Efficiency Particle Filters (HEPA) that filter and recirculate air from the cabin and mix it with fresh air. At the onset of the COVID-19 outbreak, our Engineering team initiated fleetwide replacement of HEPA filters and upgraded them to even better filtration capability filters to ensure the efficiency of the air recirculation.
- We have also stepped up our efforts in aircraft interior cleaning, especially on aircraft servicing Mainland China routes, Taipei, Hong Kong and Singapore. A special aircraft manufacturer-approved chemical disinfectant is used on hard surfaces of the aircraft such as the arm rest, chair, table trays, galleys and toilets.
- In the event when we have any Patient Under Investigation (PUI), the airline will engage the services of a bio-decontamination team to sterilize, disinfect and deep-clean the aircraft thoroughly to eliminate any pathogens with hydrogen peroxide solution.
Customer and crew care
- Nightstops at Beijing Daxing and Shanghai Pudong have also been ceased to limit the risk of exposure to infection to our crew and assets.
- Our cabin crew have also been notified of a modified CPR technique, where mouth to mouth resuscitation is no longer to be done and replaced with the use of Bag Valve Mask.
- To reduce the risk of onboard disease transmission, all our aircraft are equipped with medical communicable disease kit to cater for ill passengers.